The Department of Education aims to deliver high quality education and education services to all Western Australians through public schools, residential colleges, schools of the air, education regional offices, statewide services centre and central office.
If you have a complaint regarding the services or staff of the Department of Education, we welcome your feedback. Please consider the options listed below before contacting the relevant area for your complaint.
Staff misconduct complaints
If you would like to make a complaint relating to a staff member’s behaviour or conduct you can contact the Standards and Integrity.
Standards and Integrity Directorate
T: 9264 4740
Service delivery complaints
If you have a complaint relating to the delivery of services you should contact the relevant school or education regional office.
Service delivery complaints include but are not limited to issues with:
- syllabus and curriculum
- homework provision
- student behaviour
- academic programs
- extra-curricular activities
- poor maintenance or lack of facilities or resources
If you have a complaint about a registered non-government school, you should first contact the school directly, or check the school's website or Parent Handbook for information about the school's complaints policy, and follow those procedures.
If you would like further information, you can contact the Principal Consultant, Complaints and Critical Incidents, Non-government School Registration.
T: 9441 1900
Residential college student complaints
Concerns or complaints about residential colleges can be made by phone, email or by the online complaints form.