Complaints and concerns
Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes.
Effective communication is the key to building a positive relationship between home and school, and plays an important part in the education of your child. You should feel confident that we will listen and respond to your concerns, and effectively manage and resolve complaints.
Issues may arise during your child’s schooling and these are more productively resolved if you raise them with the school directly, as early as possible. If you are not sure who to speak to, you can start with your child’s teacher. For some matters, it may be appropriate to talk directly to the school principal or the residential college manager. If you have approached your child’s school but haven’t been able to resolve the issue, we can work with you to address concerns in a prompt, visible and fair process, where all parties are heard and respected.
You can make a complaint
|Speak to your school
|Call the complaints
advice line on 1800 655 985
|Send an email or letter to your
school or education regional office
|Make a complaint
using our online form
Making a complaint can be overwhelming for some people. Support is available to:
- parents and families living in regional or remote areas
- people with disability
- Aboriginal and/or Torres Strait Islander peoples
- people from culturally and linguistically diverse backgrounds.
Understanding the complaints process will help you decide how to make a complaint, the supports available to you, and how we handle a complaint.
Contact your school as soon as you have concerns. Talking to your child’s teacher, year coordinator, school administration or principal is the best place to start.
You can use this form to help you write a complaint. Give this to your school or education regional office in person, by email or by mail.