External support services

External support services

In addition to support services available through us, we also encourage you and your family to access these services if you require urgent support.

Head to Health

Head to Health provides links to trusted Australian online and phone supports, resources and treatment options for all adults and young people.

w: headtohealth.gov.au

Crisis Care 

Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. It operates after hours, 7 days a week.

t: 9223 1111
t: 1800 199 008 (country free call) 

Crisis Care can be accessed through the translating and interpreting service on 13 14 50.

Mental Health Emergency Response Line

For anyone involved in a mental health emergency in the community – including individuals, families/carers, member of the general public or health professionals.

Metro: 1300 555 788
Peel: 1800 676 822
Rural Link: 1800 552 002
TTY: 1800 720 101


Adult service for crisis and suicide prevention.

t: 13 11 14 (24 hours, 7 days)
Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)

Chat online: lifeline.org.au/crisis-chat (7pm - midnight, 7 nights)

Ngala Parenting Line

Ngala Parenting Line supports families of children from birth to 18 in WA. 

8am – 8pm, 7 days a week

t: 9368 9368 (metro)
t: 1800 111 546 (regional)

w: ngala.com.au/service/ngala-parenting-line

Rural Link

Rural link is a specialist after hours mental health telephone service for people in rural communities of Western Australia. The support line can assist:     

t: 1800 552 002


  • 4.30pm – 8:30am Monday to Friday 
  • 24 hours Saturday, Sunday and public holidays.

During business hours you will be connected to your local community mental health clinic.

Mental Health Online

Mental Health Online provides comprehensive and effective online services and programs free of charge.

w: mentalhealthonline.org.au

Carers Australia

Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.

t: 1800 242 636
w: carersaustralia.com.au


Confidential information, counselling and support service. Open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.

t: 1800 737 732
NRS: 1800 555 677  
Interpreter: 13 14 50
w: 1800respect.org.au


QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

t: 1800 184 527
w: qlife.org.au

Kids Helpline

Kids Helpline provides a free, private and confidential 24/7 phone and online counselling service for people aged 5 to 25.

t: 1800 55 1800
w: kidshelpline.com.au


Counselling for young people 12-25 years. 9am-1am (Melbourne time) 7 days a week.

t: 1800 650 890  
w: headspace.org.au/eheadspace

Youth Beyond Blue 

Counselling for young people 12-25 years. Phone available  24/7. Online 3pm-12am AEST

t: 1300 22 636
w: youthbeyondblue.com

Samaritans Youth Helpline 

Counselling for young people 12-25 years. Available 24/7.

t: 1800 198 313 
e: support@thesamaritans.org.au

Urgent mental health support for children and young people

The urgent mental health telephone support line provides support for children and young people under the age of 18 years and their families. This is available 24/7.

t: 1800 048 636


moodgym is an interactive self-help program that provides cognitive behaviour therapy (CBT) training to help users prevent and cope with depression and anxiety.

w: moodgym.com.au

Niggle by Kids Helpline

A wellbeing app to help children and young people capture their niggle and do something about it.

w: kidshelpline.com.au/niggle

Thrive Inside with Smiling Minds

A special initiative to help you stay calm and healthy in the physical constraints of your home,  while remaining calm and healthy inside your mind.

w: smilingmind.com.au/thrive-inside

Bite Back: Black Dog Institute

Bite Back is an online positive psychology program designed to improve the overall wellbeing of young Australians between 13 and 16 years old

w: biteback.org.au

The Brave Program

The BRAVE program by the University of Queensland is for young people aged 8 to 17 years old and their parents to support with anxiety. There are four different programs respectively.

w: brave4you.psy.uq.edu.au

ReachOut WorryTime

An app that helps you manage anxiety by scheduling time to focus on them.
w: https://au.reachout.com/tools-and-apps/reachout-worrytime


A social and emotional wellbeing self-help app for Aboriginal and Torres Strait Islander young people aged 15 years and over.
w: https://www.blackdoginstitute.org.au/resources-support/digital-tools-apps/ibobbly/