Complaints and concerns

Our schools are committed to providing quality education to all students in a safe, inclusive and caring learning environment. We value working together with parents and families as critical partners in student learning outcomes.

Effective communication is the key to building a positive relationship between home and school, and plays an important part in the education of your child. You should feel confident that we will listen and respond to your concerns, and effectively manage and resolve complaints.

Issues may arise during your child’s schooling, and these are more productively resolved if you raise them with the school as early as possible. If you are not sure who to speak to, you can start with your child’s teacher.

For some matters, it may be appropriate to talk directly to the school principal or the residential college manager. If you have approached your child’s school but haven’t been able to resolve the issue, we can work with you to address concerns in a prompt, visible and fair process, where all parties are heard and respected.

How to make a complaint

In person	Phone	In writing	Online
Speak to your school	Call the complaints advice line on 1800 655 985	Send an email or letter to your school or education regional office	Make a complaint using our online form

 

Making a complaint can be overwhelming for some people. Support is available to:

• parents and families living in regional or remote areas
• people with disability
• Aboriginal and/or Torres Strait Islander peoples
• people from culturally and linguistically diverse backgrounds.

If you need support with the complaints process, contact the school, education regional office or call the complaints advice line on 1800 655 985.

To find the complaints process, support available to you and how we handle a complaint, refer to Understanding the complaints process.

Public interest disclosures

Refer to the Public Sector Commission's Public interest disclosure – information for disclosers. This will help you decide whether your concern meets the criteria for a public interest disclosure (PID) and includes other relevant information.

If you believe your concern is a PID, email PublicInterestDisclosure@education.wa.edu.au or call 1800 655 985. A PID officer will contact you.

Access resources for complaints and concerns

The following resources may assist you when making a complaint or expressing a concern.