The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.

The procedures outline the requirements for staff in residential facilities to ensure the safety and well-being of students during leisure activities.

These procedures ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.

The Workplace Bullying policy affirms the Department’s commitment to safe, equitable and non-discriminatory workplaces, and guides employees and line managers in the prevention and effective management of bullying in the workplace.

This procedure provides the mandatory framework for school decision making about promoting and maintaining positive student behaviour, as well as responding to student misconduct.

Schools and residential facilities need to have appropriate security measures in place to protect school property and ensure a safe and secure environment for staff and students. A variety of approaches are needed for implementation of effective security.

Criminal history screening is the process of gathering relevant information to assist in making an informed decision about a person’s suitability for employment or continued employment with the Department.