The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

This policy details the procedures to be undertaken by a school in order to address the management of health care or medical matters during school hours.

This policy ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.