The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.

The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The Department registers home educators and evaluates their educational programs and children’s progress.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

Access to Department online services and Department owned devices is provided to assist the Department in achieving its goals. The Department expects employees to use these resources in an ethical, legal, appropriate and acceptable manner.