The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

Access to Department online services and Department owned devices is provided to assist the Department in achieving its goals. The Department expects employees to use these resources in an ethical, legal, appropriate and acceptable manner.

This CEO Instruction mandates that, in line with Western Australian laws, all government schools and residential facilities must ensure students and staff are not permitted to wear, use, charge or store smart glasses on school premises, residential facilities, or at any school or college organised event or activity.

This framework supports the Department’s Managing a Breach of the Public Sector Standard Claims policy.