The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

These procedures aim to maximise the flexibility available to school communities in the configuration of the school day within the constraints of legislation and industrial agreements. The Director General determines the days in each year on which government schools are to be open for educational instruction of students.

This policy ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.

This framework provides information for employees in relation to their obligations and responsibilities with respect to privacy and responsible information sharing.