The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.

The Department registers home educators and evaluates their educational programs and children’s progress.

Schools and residential facilities need to have appropriate security measures in place to protect school property and ensure a safe and secure environment for staff and students. A variety of approaches are needed for implementation of effective security.

The Department of Education recognises and supports the diverse needs of all students. This policy is to establish school processes to identify, provide for, monitor and report on students who may be at educational risk.