The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The Employee Performance policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

These procedures apply to all Department site managers and to Department employees in public schools who have been nominated to take charge of a recreation and/or outdoor education activity.

This policy provides rules and guidance for all staff on the acceptance, provision and declaration of gifts, benefits, and hospitality. Staff need to act with integrity when receiving or offering, gifts, benefits and hospitality in the course of their work.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.