The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This policy aims to maximise the flexibility available to school communities in the configuration of the school day within the constraints of legislation and industrial agreements. The Director General determines the days in each year on which government schools are to be open for educational instruction of students.

The procedures outline the requirements for staff in residential facilities to ensure the safety and well-being of students during leisure activities.

This procedure explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

These procedures ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.