The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

Public School excursions are undertaken to further students’ learning and social skills development outside their normal school environment. Activities conducted outside the relatively protective environment of the school site involve greater risk. Therefore particular attention must be given to the safety and welfare of all excursion participants.

These procedures ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.

The Employee Performance and Development policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

Schools and residential facilities need to have appropriate security measures in place to protect school property and ensure a safe and secure environment for staff and students. A variety of approaches are needed for implementation of effective security.