The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.

The Department of Education manages a breach of Standards claims in accordance with the Public Sector Management (Breaches of Public Sector Standards) Regulations 2005 and in compliance with the requirements of the Commissioner's Instructions: Employment Standard and Filling a Public Sector Vacancy.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

The Grievance Framework provides resolution options, processes and resources to address employee grievances.