The School Education Act 1999 requires all enrolled student to attend school or participate in an educational program of the school. Principals are required to record and monitor student attendance and develop appropriate strategies to restore attendance for students with persistent absence.

The principal or college manager is responsible for the day-to-day management of a public school or residential facility, including providing for the safety and welfare of students, staff and visitors on the site.

The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

These procedures apply to all principals and college managers. They support the Visitors and Dignitaries at Public Schools and Residential Facilities policy.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.