The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This framework provides information for employees in relation to their obligations and responsibilities with respect to privacy and responsible information sharing.