The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.