The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

These procedures ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.

Information and communication technologies are provided by the Department to enable employees and authorised third parties to satisfactorily perform their duties. It is recognised that the associated information, physical equipment, infrastructure and software is at risk of accidental or intentional loss, unauthorised manipulation or unauthorised disclosure. This policy authorises security controls to address those risks.

This framework provides information for employees in relation to their obligations and responsibilities with respect to privacy and responsible information sharing.