The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.

This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.

The principal or college manager is responsible for the day-to-day management of a public school or residential facility, including providing for the safety and welfare of students, staff and visitors on the site.