This policy provides rules and guidance for all staff on the acceptance, provision and declaration of gifts, benefits, and hospitality. Staff need to act with integrity when receiving or offering, gifts, benefits and hospitality in the course of their work.

The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.