This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.

The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

The Grievance Framework provides resolution options, processes and resources to address employee grievances.