The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The School Education Act 1999 requires all enrolled student to attend school or participate in an educational program of the school. Principals are required to record and monitor student attendance and develop appropriate strategies to restore attendance for students with persistent absence.

These procedures apply to all principals and college managers. They support the Visitors and Dignitaries at Public Schools and Residential Facilities policy.