The Grievance Framework provides resolution options, processes and resources to address employee grievances.

The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.