The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

Details the approval process for external parties wanting to conduct research on Department sites and information requirements for research projects regarding consent, participation, withdrawal, required checks and confidentiality.

This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.