The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This policy provides rules and guidance for all staff on the acceptance, provision and declaration of gifts, benefits, and hospitality. Staff need to act with integrity when receiving or offering, gifts, benefits and hospitality in the course of their work.

This policy ensures that employees are aware of their obligations under the Working With Children Check (Criminal Record Checking) Act 2004 (the Act) and ensures that the Department maintains compliance with the Act.