The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The Employee Performance policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.