The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The Employee Performance policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

The School Education Act 1999 requires all enrolled student to attend school or participate in an educational program of the school. Principals are required to record and monitor student attendance and develop appropriate strategies to restore attendance for students with persistent absence.