The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

Details the approval process for external parties wanting to conduct research on Department sites and information requirements for research projects regarding consent, participation, withdrawal, required checks and confidentiality.

This policy provides rules and guidance for all staff on the acceptance, provision and declaration of gifts, benefits, and hospitality. Staff need to act with integrity when receiving or offering, gifts, benefits and hospitality in the course of their work.