The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may...

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and...

The procedures outline the requirements for staff in residential facilities to ensure the safety and well-being of students during leisure activities.

The Employee Performance and Development policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures...

Schools and residential facilities need to have appropriate security measures in place to protect school property and ensure a safe and secure environment for staff and students. A variety of...

The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for...