A complaint to the Department includes:
An expression of dissatisfaction with an aspect of Government education made to the Department by any person other than a staff member unless the complaint relates to the staff member’s child and the child is a student at a public school, as prescribed under section 55(2)(c) of the School Education Regulations 2000 (WA). It may be general in nature and relate to matters including, but not limited to:
- The provision of education services or a process;
- The actions or behaviour (conduct) of a staff member, contractor or volunteer;
- The application or appropriateness of a policy, practice or procedure; or
- A decision by a staff member, contractor or volunteer, or a business area of the Department.
A notification to the Department includes:
A report by a staff member regarding the conduct or decision of a staff member, contractor, volunteer, or a business area of the Department. A notification does not include any matter that should be managed under another relevant Department framework or policy such as the the Department’s Grievance Framework, Occupational Safety and Health policy, Employee Performance policy, Equal Opportunity, Discrimination and Harassment policy or Bullying in the Workplace policy.
The Department’s values are outlined in the Code of Conduct and the Department’s priorities are promoted through its strategic directions.
The Department encourages any person, other than a staff member as described in section 235(1) of the School Education Act 1999 (WA), to make a complaint to facilitate improved learning, best practice and high-quality service delivery.
The Department strives to resolve complaints and notifications efficiently, equitably and locally where possible.
Complaints and notifications may require referral or reporting to another Division within the Department or to another agency external to the Department for action and legislative compliance. In some instances, the external agency may be responsible for the complaint or notification resolution.
Complaints and notifications can be made verbally or in writing to the Department.
People making complaints and notifications are provided an outcome advising of the Department’s resolution of the matter.
Complaints and notifications can be made anonymously.
If a complaint or notification remains anonymous, every effort will be made to provide an outcome. This communication can be made by the Department either verbally or in writing.
People making complaints or notifications can elect to report the matter to another relevant agency at any time. Suggested relevant agencies include:
- The Australian Health Practitioner Regulation Agency;
- The Australian Human Rights Commission;
- The Commissioner for Children and Young People WA
- The Corruption and Crime Commission;
- The Equal Opportunity Commission;
- The Information Commissioner;
- The Ombudsman of Western Australia;
- The Public Sector Commission;
- The Teacher Registration Board;
- The WA Police Force; and