The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The Employee Performance policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

Schools and residential facilities need to have appropriate security measures in place to protect school property and ensure a safe and secure environment for staff and students. A variety of approaches are needed for implementation of effective security.

The Department registers home educators and evaluates their educational programs and children’s progress.