The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.

This policy provides information for employees in relation to their obligations and responsibilities with respect to privacy and responsible information sharing.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

These procedures apply to all principals and college managers. They support the Visitors and Dignitaries at Public Schools and Residential Facilities policy.