The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This policy provides the mandatory framework for school decision making about promoting and maintaining positive student behaviour, as well as responding to student misconduct.

These procedures apply to all Department site managers and to Department employees in public schools who have been nominated to take charge of a recreation and/or outdoor education activity.

School dress requirements are tangible evidence of the standards expected of students. A school’s dress requirements play an important role in promoting a positive image of the school and creating a sense of identity among students.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.