The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This procedure explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The Department registers home educators and evaluates their educational programs and children’s progress.