The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This policy explains what ‘duty of care’ means, how teaching staff may discharge their duty of care to students, and circumstances in which non-teaching staff, external providers and volunteers may owe students a duty of care.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.

This policy assists staff to respond appropriately where there is a concern for a child’s wellbeing or a disclosure of abuse.