The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This procedure provides information for employees in relation to their obligations and responsibilities with respect to intellectual property.

The Employee Performance and Development policy and procedures are directed at building a high performance, high care culture across the Department through a focus on improvement. The procedures specify, for all groups of employees, a procedurally fair approach that balances development requirements with accountability, in accordance with the role being performed.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.