The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

This policy details the procedures to be undertaken by a school in order to address the management of health care or medical matters during school hours.

The Department of Education manages a breach of Standards claims in accordance with the Public Sector Management (Breaches of Public Sector Standards) Regulations 2005 and in compliance with the requirements of the Commissioner's Instructions: Employment Standard and Filling a Public Sector Vacancy.

The policy provides an operational framework to raise employees’ and line managers’ knowledge and understanding of entitlements and responsibilities related to leave eligibility, application and approval processes. It ensures that employees and line managers are informed about, leave procedures and leave management strategies under relevant Awards and Agreements.