The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.

This policy outlines the rights and responsibilities of staff regarding work related injuries and injury management, including details about how to lodge a Workers’ Compensation Claim and support an Injured Employee with a return to work.

This framework must be read in conjunction with the Injury Management and Workers' Compensation policy.