The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

This framework provides information for employees in relation to their obligations and responsibilities with respect to procurement and contract management.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.

These procedures provide information for employees in relation to their obligations and responsibilities with respect to managing information breaches.