The Complaints and Notifications policy and framework sets out the requirements for management and resolution of complaints and notifications.

Information and communication technologies are provided by the Department to enable employees and authorised third parties to satisfactorily perform their duties. It is recognised that the associated information, physical equipment, infrastructure and software is at risk of accidental or intentional loss, unauthorised manipulation or unauthorised disclosure. This policy authorises security controls to address those risks.

The policy requires all employees to manage risks. It provides guidance on risk management and business continuity planning by integrating risk identification, assessment and reporting into everyday operations.