The Complaints and Notifications Policy and Framework sets out the requirements for management and resolution of complaints and notifications.

Criminal history screening is the process of gathering relevant information to assist in making an informed decision about a person’s suitability for employment or continued employment with the Department.

The policy details the responsibilities of Department staff in relation to the creation and maintenance of records, whether in paper or electronic format. It highlights the penalties for non-compliance with the State Records Act 2000.